OneDesk provides your business with three customer-facing apps that you can put on your website to start interacting with your customers and website visitors. This process is now made even simpler with the creation of this plugin. Simply follow the installation steps and provide your customers with quick access to the OneDesk widget that houses the following features:
1 – The Messenger tab application allows you to chat with your customers in real time. These chats can then be captured as tickets.
2 – The Portal tab provides an interface for your customers to track their tickets with you. Once here, they can update themselves on the status, as well as engage with the agents responsible for their ticket.
3 – The New tab provides a form for your customer to submit new tickets.
Through this plugin, access to your OneDesk customer apps can now be incorporated into your website in just a couple of clicks!
For more information about these applications, please visit https://www.onedesk.com/videos-using-onedesk/customer-apps/.
Admin settings page to customize the OneDesk widget.
Closed OneDesk widget
Minimally expanded OneDesk widget
Maximally expanded OneDesk widget
Why does the widget display “Incorrect URL” when I try to open it?
Navigate to the OneDesk Plugin settings page and ensure that the URI is entered correctly.
Where do I find my URI?
There are multiple ways to find your URI. The simplest way is to login to your OneDesk account, navigate to “Administrator Settings” (the gear icon) and click on ”Tickets” under the ”Applications” tab and your URI is found between the @ and the first period. (ex: for firstname.lastname@example.org URI=acme)
- Install the OneDesk plugin
- Activate the OneDesk plugin and click on the adjacent “Settings” link
- Once in the OneDesk Plugin settings page, fill in your URI in the required field and optionally customize any or all additional widget settings
- Navigate to ”Widgets” through the ”Appearance” tab on the left and add the OneDesk Widget to your website’s footer
* Initial Release.